General FAQ

How can I order SHADE Botanicals products?

You can place an order directly on our website: select your desired product, add it to your cart, and complete checkout.
What payment methods are available at SHADE Botanicals?

We accept the following payment methods:

•Credit/debit cards (Visa, Stripe)

•PayPal

•Google Pay & Apple Pay

•Indonesian bank transfers

•E-wallets: GoPay, Dana, OVO, ShopeePay

•QRIS
Does SHADE Botanicals ship worldwide?

Yes, we ship globally using trusted delivery partners to ensure your orders arrive safely and promptly.
How long does shipping take?

Shipping times depend on your location:

•Local (Bali): 1–3 business days

•Domestic (Indonesia): 3–5 business days

•International: 7–14 business days
How much does shipping cost?

Shipping costs are calculated based on your location and the weight of your order. The exact amount will appear during checkout before you complete payment.
How can I track my order?

Once your order is shipped, a tracking number will be sent to your email. Use it to monitor your shipment.
How does SHADE Botanicals offer discounts or special promotions?

Yes, we regularly provide discounts and promotions. Follow us on social media or sign up for our newsletter to stay updated.
What should I do if I receive a damaged or incorrect product?

Contact customer service within 7 days of receiving your order. Ensure the product is unopened and in its original condition. We’ll assist with returns or exchanges.
How can I contact SHADE Botanicals Customer Service?

• Email: hello@shadebotanical.com

•WhatsApp: +62 821‑2882‑5989
Does SHADE Botanicals accept bulk or special event orders?

Yes, we accommodate bulk orders for events like weddings or seminars. Contact us to discuss your requirements.
Does SHADE Botanicals support environmental conservation?

Absolutely. We use sustainable packaging and actively support conservation initiatives in Bali and surrounding areas.

Botanical Tea Products FAQ

How should I brew SHADE Botanicals tea blends?

Brewing instructions are printed on the packaging and listed on our website. Adjust them based on your preferences and explore to discover unique flavors.
Why do my tea blends brewed at home taste different from café ones?

Factors such as water quality, brewing ratio, temperature, and time significantly impact flavor. Water quality is especially crucial as it plays a vital role in crafting the perfect brew.
Why is it recommended not to add sugar to tea blends?

We encourage you to enjoy the natural flavors of our tea blends, especially single-origin ones. Their rich and nuanced profiles shine best without added sweeteners.
How long is the shelf life of SHADE Botanicals tea blends?

Check the “best before” date printed at the bottom of the packaging. Store your tea blends in a dark, airtight, and dry place to maintain their flavor and quality.
Which tea blends do you recommend?

Preferences vary widely. Contact our customer service team for tailored recommendations based on your tastes.
What are the benefits of SHADE Botanicals tea blends?

Tea blends provide antioxidants, vitamins, and minerals that contribute to overall well-being. Specific benefits depend on the blend and individual preferences. For details, visit our The Blends page.
Can SHADE Botanicals tea blends be made into iced tea?

Yes, SHADE Botanicals tea blends can be enjoyed as iced tea. Simply brew the tea blends as usual, allow them to cool to room temperature, then refrigerate until chilled. For optimal freshness and flavor, consume the iced tea within 3 days and store it in an airtight container in the refrigerator.
What are the differences between SHADE Botanicals packaging options?

• Recycled 70mL Glass Jar

A small, eco-friendly glass jar that’s perfect for sampling new blends, gifting, or occasional use.

• Recycled 330mL Glass Jar

A larger, sustainable glass jar designed for regular tea drinkers, combining functionality with an elegant look.

• Travel Pack

Specially designed for travel (a lightweight and portable option), this packaging is luggage-friendly and secure, making it easy to pack and carry. Ideal for tea lovers who want to bring their favorite blends along for the journey.

• Bag Pack

Contains 20 tea bags, making it a convenient option for daily use. The resealable pack keeps the tea blends fresh for an extended period.

• Tea-Taster

This is a tiny pack with 2 tea bags in a small portion, designed to let you try new blends before committing to a larger purchase.

• Wholesale Bag 500gr
A bulk option for frequent tea drinkers or small businesses, packed in durable, eco-friendly bags to ensure quality and freshness.

• Wholesale Bag 1kg

The largest packaging option, perfect for cafés, restaurants, or large-scale events. It offers great value and supports high-volume use.
Why choose SHADE Botanicals packaging options?

1. Versatility: We provide a variety of sizes and formats to cater to every need, from individual enjoyment to business-scale demands.

2. Sustainability: Our packaging includes recycled glass jars and eco-friendly bags to align with our commitment to the environment.

3. Convenience & Quality: All packaging ensures the tea blends remain fresh and are easy to use or store.